John Dove’s talk at SINTO
Credo Reference’s President, John Dove, recently gave two talks in England, one at SINTO and one at the University of Sheffield. Carl Clayton, Director of SINTO, has posted a great recap of John’s talk there on his blog. An excerpt from his blog entry is below.
Surprise me!
The first topic was “Surprise me!” and for this John mentioned a book he had been reading Reference services administration and management 1982. He explained that it was useful to go back to a book about reference services from a time before computers were used to extract some of the fundamental themes of providing a service.
Check out the full entry here.
